Customer Service
Pacifica Culinaria can be reached at Monday–Friday 9:00am – 5:00pm PST.Toll Free Telephone: (800) 622-8880
Telephone: (951) 506-2563
Fax: (951) 695-7593
Email: info@pacificaculinaria.com
Shipping Policy
Pacifica Culinaria products are shipped direct from our offices in Temecula, CA. We pride ourselves in the ability to offer you only the finest fruit available. We hand-pick fruit based on strict quality standards and will need at least 24 hours* to pick the fruit that you will receive. There are natural weather conditions that may affect how our fruit is shipped and we may impose an "expedited delivery only" policy.
Shipments without fruit will be shipped via UPS ground unless otherwise specified, which can be tracked online. Please call for quotes on expedited shipping.
Shipments to Hawaii and Alaska; please allow 3 additional days for delivery and expedited fees.
Return Policy
When you choose to purchase one of our products we want you to be completely satisfied. If you are not pleased with your gift or purchase, we will gladly send out a replacement or provide you with a full refund, whichever you prefer. Returns and exchanges to be requested within 30 days of purchase.
Damaged Items
Credit or replacements will be issued for damaged or missing foods reported within 14 days of receiving delivery. Please hold damaged goods for 7 business days as UPS reserves the right to inspect damaged goods prior to issuing a claim.
