Customer ServicePacifica Culinaria can be reached at Monday-Friday 9:00am - 5:00pm PST.
Toll Free Telephone: (800) 622-8880
Telephone: (760) 727-9883
Fax: (760) 727-9886
Shipping PolicyPacifica Culinaria products are shipped direct from our offices in Vista, CA.
Shipments will be shipped via UPS ground unless otherwise specified, which can be tracked online. Please call for quotes on expedited shipping.
Shipments to Hawaii and Alaska; please allow 3 additional days for delivery and expedited fees.
Holiday Shipping HoursPlease contact us directly for holiday shipping dates and times.
Return PolicyWhen you choose to purchase one of our products we want you to be completely satisfied. If you are not pleased with your gift or purchase, we will gladly send out a replacement or provide you with a full refund, whichever you prefer. Returns and exchanges to be requested within 30 days of purchase.
Damaged ItemsCredit or replacements will be issued for damaged or missing foods reported within 14 days of receiving delivery. Please hold damaged goods for 7 business days as UPS reserves the right to inspect damaged goods prior to issuing a claim.